This incident is now resolved.
Summary: One of our telecom partners which we relied on for SMS experienced an outage. This affected our SMS delivery. The provider immediately implemented a fix that resolved the issue. We continue to monitor the situation and will issue additional updates if the problem reappears.
Impact: A small portion of our SMS traffic was impacted between:
9:50 AM EST (13:50 UTC), and
10:20 AM EST (14:20 UTC).
Affected users can filter their logs page for Failed SMS messages during this period, and use the Resend functionality to retry the messages.
Resolved
This incident is now resolved.
Summary: One of our telecom partners which we relied on for SMS experienced an outage. This affected our SMS delivery. The provider immediately implemented a fix that resolved the issue. We continue to monitor the situation and will issue additional updates if the problem reappears.
Impact: A small portion of our SMS traffic was impacted between:
9:50 AM EST (13:50 UTC), and
10:20 AM EST (14:20 UTC).
Affected users can filter their logs page for Failed SMS messages during this period, and use the Resend functionality to retry the messages.
Monitoring
A fix has been deployed and we’re seeing recovery for SMS delivery.
We’ll continue to monitor closely and provide a final update once we’re confident the issue is fully resolved.
Monitoring
We’re monitoring an outage from one of our downstream providers which is affecting our SMS delivery.
Impact: Some outbound SMS messages fail and show as "The carrier rejected this SMS." in the logs page.
Start time: 9:49 AM ETC
You can expect an update from our team within the next hour.
Once this issue is resolved, you can "Resend" failed messages from the logs page in Pingram dashboard.
